Austin Govella is the Director of User Experience at Synozur. He has built products and services for some of the world’s largest organizations, including global industry leaders like ExxonMobil, Comcast, Verizon Wireless, Ashley Furniture, and The World Bank. His experience includes omnichannel marketing and commerce, employee experience, and product development.

​With 25 years of experience leading strategy, user research, service design, UI and product design, and product management, Austin leads cross-functional teams to successful digital transformations with as much as a 3x ROI. More about Austin on LinkedIn

​In this talk, Austin will discuss applying IA to different scales (interactions vs sites vs platforms)