Meet the team

Michelle Caldwell

Chief Executive Officer

Michelle leads customers through organizational transformation with precision, empathy and purpose.

Michelle excels in spearheading business transformations, drawing on her 25+ years of experience to foster change across sectors. Her commitment to building trust with customers is evident through her strategic guidance and impactful advice. Collaborating closely with Microsoft's engineering and marketing experts, she has been instrumental in shaping executive steering committees, refining annual strategies, and enhancing operational frameworks. An esteemed global speaker on operational design and employee engagement, Michelle makes her home in the Pacific Northwest, enjoying life with her family and rescue dogs.

Person with glasses and short hair in front of a teal background.

Josh Brantley

Chief Experience Officer

Josh is a creative officer, innovator, mentor and team leader, with over 20 years of award-winning experience.

Josh brings executive impact to both customer experience and employee experience for clients like T-Mobile, Jaguar, Converse, Yokohama Tires, Windstar Cruises and Bank of Hawaii. He also builds and develops design teams with focus on hiring and retaining top talent, as well as streamlining the design process with the latest DesignOps approach. At Synozur, Josh leads winning approaches to capture customer attention and employee engagement. On weekends, Josh can often be found on two wheels up and down the west coast, or parts unknown.

A person with long, wavy gray hair wearing a purple sweater, standing in front of a blue and white abstract background.

Michelle Boyd

Head of Delivery Excellence

Michelle is a key driver of client success, renowned for her ability to deliver substantial business value.

Michelle excels in spearheading large-scale digital customer transformations, leveraging both custom solutions and widely adopted software platforms to achieve transformative outcomes. Her versatility and expertise are evident through her exceptional performance in various roles, consistently demonstrating her ability to adapt and excel in dynamic environments. When not driving client success, Michelle enjoys working on her house, practicing yoga, or savoring a glass of wine – though never all three at once.

Austin Govella

Head of User Experience

Austin helps clients launch award-winning experiences that drive business value and transform how businesses operate.

With over 20 years experience consulting for top enterprises such as The World Bank, Verizon, and ExxonMobil, Austin specializes in employee experience and digital transformation. He is an internationally recognized speaker and author of three design books on user experience (Work the Room, Collaborative Product Design & Information Architecture: Blueprints for the Web). His unique upbringing by hippie surfer lawyers fuels his innovative spirit and family life in Houston, Texas.

Man smiling in a suit and shirt, close-up portrait.

Chris McNulty

Head of Strategic Markets

Chris is an award-winning product, marketing and technology executive with product creation experience spanning generative AI, Copilot, and Microsoft 365.

Chris has led the creation of breakthrough products and marketing at Microsoft, Dell, Quest, Santander, Manulife and more. An inventor, author and songwriter, he leads marketing and strategic customer engagement for Synozur. He lives with his family and dogs in the Pacific Northwest but will always root for Boston teams.