Eight heuristics for employee experience

Synozur UX Director, Austin Govella’s article, “Service Design Heuristics for Employee Experiences” was published by Touchpoint, the magazine of the Service Design Network.

Creating an engaging and compelling employee experience is a difficult challenge, but not an insurmountable one. The article describes eight proven heuristics that businesses can increase their chances of success, delivering an experience that benefits both the organization and its workforce.

Touchpoint’s Issue 14 focuses on The Employee Journey with 22 separate articles focused on improving employee experience:

“Organizations large and small are applying the same rigor — and many of the same tools and techniques used to focus on customers — to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.”

If you would like an assessment of your organization’s employee experience using the employee experience heuristics, contact us for more information: ContactUs@synozur.com.